Sometimes it's taken me up to 6 weeks to receive an item. Looks like you're using new Reddit on an old browser. Learn more about asking eBay … Complete a Help Request Form. Please use a desktop computer to submit your form. I greatly apologize for any inconvenience this matter may have caused. If it is over that you can file a refund request on PayPal up to 180 days from date of purchase.File the claim here https://www.paypal.com/disputes/ Escalate the dispute to paypal if the seller doesn't refund you after a few days. You can file a refund request when it is past that date. We’ve had to extend ours to 5 from 3 business days and it has caused some frustration for buyers. Information, if available, is updated periodically throughout the day. If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. The handling time was 3 days. there is a deadline for ebay helping you though. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. Today's the 7th, your last delivery date was the 3rd. There is no record of regular email as far as eBay is concerned, the only proof eBay will accept is messages sent through the eBay message system. It has not arrived, despite having been dispatched on 4 June.I today contacted I have yet to get a response back. They have 99.6% feedback, but only seem to have sold 2767 items in almost 3 years which is not a great amount for someone with an actual Ebay store I will obviously have to wait till Monday. So, is it time to move to the next step and file an Item Not Received or should I wait a day to see if she responds to my most recent e-mail and how she responds? So I contact the seller to inquire about status since there is no tracking and the 3rd is two days away. Today the 7th still no tracking info, nothing from the seller. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Click on Contact seller. FILE the Item Not Recieved in the Resolution Center. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. Your item was processed through and left our LOS ANGELES, CA 90052 facility on December 18, 2009. Haven't heard from her yet. My number is *****. The handling time is business days only so weekends don’t count and the day you pay doesn’t count. The eBay Money Back Guarantee is not a product warranty. @mahmooakhta-4  You should not post on an OLD thread from 4 years ago. Item was paid on 18th of May. You've contacted the seller and they are just shucking and jiving. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. Learn More. We recommend that you complete our online help request form before you start a missing mail search. Give support, share information, and connect with fellow members. Thank you. If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. If you do not ask ebay to step in and help then the case closes after 21 days and you lose. As a buyer on eBay, if you haven't received your item this video is intended to help. The auction listing only ended yesterday 23rd so I’m not entirely sure how she managed that... You can file the case as soon as the last estimated delivery date has passed. https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822Or if you did not pay using PayPal you can file a chargeback with your bank or credit card. Press question mark to learn the rest of the keyboard shortcuts. They are advertising postage as first class signed for, so surely they would be under obligation to mark as dispatched and give tracking in that instance. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. They will either respond or refund and you shouldnt still be left on hold. I believe she is just stalling. https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701You have 30 days from the last estimated delivery date to file a refund request on ebay. -..- {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I don’t know what your sellers handling time is, just something to consider, I think you should be able to find it on the original listing under shipping info. Your Frontline will be reshipped TODAY. Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. Monday is a postal holiday. This means that RM do not deem an item missing for at least 15/18 days - However you cannot make the buyer wait 15 days for a refund as this is for you to do ( claim for item missing in transit) as it is your responsibility for item to get to buyer even though when it has been dispatched it is in the hand of whoever you have used to send it There may be occasions where a mail item may be delayed in reaching its destination. https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer... https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701, https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. For additional information, please visit Informed Delivery FAQs. wait a bit longer. Ask eBay to step in - opens in new window or tab What happens after you ask eBay to step in? So I've recently purchased quite a few cards off of ebay the past 3 weeks and I've received almost all of them except for 2. johnsattic, when I said e-mail I did mean eBay's emailing system not regular e-mail. They're holding up my $160 now. Estimated delivery time was between 9/28 to 10/3. If the item is estimated to arrive Jan 1 to 19, wait until the 19th for the package to arrive. Detailed Results: Processed through Sort Facility, December 18, 2009, 9:19 pm, LOS ANGELES, CA 90052 Thank you for your continued patience.". If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. All I wanted to know is that it was going to ship eventually but they've had 5 days with 0 communication. 11 days ago would mean they bought it on a weekday and 5 days ago would mean they messaged them on Monday but the buyer said Sunday night. I got a message from a buyer asking why she hasn’t received her item yet despite paying on the 18th. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Always start your own post. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If you can't get in touch with your seller, read our article on Getting help with an item that hasn't arrived to find out what to do next. Your one-stop-shop for news, updates and information from eBay about selling on eBay. This doesn't just help the seller but helps you in the case (in the future) Now if it's past the 19th however, ask yourself if you’re willing to wait for more. ebay gives a delivery time range with your order details. Please check again later. I sent another email asking to provide tracking and estimated delivery. I can't remember what it is. Select Ask eBay to step in. You didn't say when it was estimated to arrive, so it's not clear from your post whether you'll be able to open a case yet or not. Heh. Share best practices, tips, and insights. It covers purchases paid with PayPal and most other electronic payment methods. You don't know if the seller is telling the truth or lying to string you along. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. Officially it is 15 days before RM deem a parcel to be lost. The last day to file is 30 days after last estimated delivery date. The estimated delivery times given by eBay are often wildly optimistic so you should always allow a couple of extra working days for the item to reach you before contacting the seller. A seller may report an unpaid item if the buyer doesn't pay or contact them within 2 days. ", "You are not bothering me. You risk not getting an answer to your problem. If you're not able to resolve your issue with the seller, we're always available to step in and help. Let us know. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. i bought a massage machine mor then a month not received. Yes open item not recieved case. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. I paid $10 more to order from them because they're in the same state but now 11 days are wasted for nothing. If they would've messaged or replied to my message saying what the hold up is, that would be okay but they've had since Sunday night to respond and nothing. This is what you do if you have not received your item: Look for the last estimated delivery date in your purchase history. Meet other eBay community members who share your passions. Should have been more specific there. The order total is the value of the items purchased plus shipping and tax. another time, I didn't get an item, and I was reimbursed the money. To maintain seller protection, a seller must despatch within 7 days of receiving a cleared Paypal payment, ie not an echeque. Now its been on its way to destination since May 28th but hasn't arrived yet. Also, I will include a free gift with your time. _________________________________________________________________. 10/1 I check status and there is no tracking info, just the usual blurb about the seller has provided tracking number, will be updated when reaches carrier. When eBay allows you to escalate it, do so immediately. Hi there can anyone tell me how long I have to wait for a refund. Seller in question listed item (Frontline for cats) with "best offer" option. Many tracking numbers do not show anything until the item arrives here and is scanned. Shipped first class to Canada with tracking number. If you do not escalate the dispute the case closes after 20 days and you lose. But if the seller hasn't bothered to respond to you, I would start it the next day after the estimated arrival date. Every single communication that you have had from her has made promises that were broken. That was the longest. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. Select See request details (if your item didn’t arrive) or See return details (if you’re trying to return an item). I don't see anything other than their handling time is 3 days. Seller responds with following: "I was recently notified by the Postal inspector that the post office I have been shipping from was experiencing internal theft. /r/Ebay Too easy for either party to falsify email exchanges and of course eBay has no independent method of obtaining them which they do have when the eBay messaging system is used. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. Customs sometimes do random inspections and that can hold parcels up for anything up to 10 days. I want to order from someone else, I'm tired of waiting. ", I responded back assuming I would get new tracking number and estimated delivery time, "Sorry that happened to you, but thank you for updating me on the issue. Managing unpaid items cases Sellers may close the case when a buyer has not paid within 4 days Sellers may be eligible to receive a final value fee credit, and if they relist … The item is currently in transit to the destination. Please feel free to contact me anytime, even by cell phone if needed (****). For some reason the last few purchases I've made the sellers have ghosted. When does eBay show that it should have arrived? For some stupid reason the package ended up in Singapore. This was Oct 8th. 2. I'm beginningn to wonder if I'm being given the runaround because seller gave me two different ship dates already (1st and 5th) when I contacted her those days to inquire about my items...still no tracking. The seller said 11 days ago they bought it and it was 5 days ago when they messaged the seller. Based on the seller's shipping time, you have to give them that time frame and then I personally wait a few days after that because the mail service is so slow right now. So I won a frock recently which I hoped to wear to a party last week. So if it isn't shipped tomorrow, then she can't mail it until Tuesday. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. I was reimbursed financially for my loss. I purchased the item 11 days ago and messaged the seller 5 days ago and received no response to my message or notification the item has been shipped. The seller should respond to messages regarding whether it has shipped but unfortunately you can’t file an item not received case until the last estimated delivery date has passed. Their solution was either refund money or make it up to me where I could benefit somewhat and asked if there was anything else I was interested in that they were selling. As of July 1, 2020, you'll have 10 business days from when a return is accepted or a return shipping label is provided to you to send your item back. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Contact your seller. The unofficial eBay subreddit. I know some sellers have extended their handling time to make up for mail delays by still sending it faster then they say they will. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). Click “I did not receive item.” This opens a request. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. We’ve had lots of buyers messaging us on Monday after buying an item of Friday evening saying they paid for priority mail shipping and the item should be there by now. There is no MBG on a replacement. If you’re anything like my buyers.....right after purchase. The seller had all week to respond to the OP. 48 hours. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. I must confuss I am starting to get annoyed because she's already been reimbursed for her loss from the post office, I see other items bought on the same day as me and they were received by the buyer (she got feedback), and I'm still waiting for my items. Click on Resolution Center at the bottom of this page. The seller shipped pretty well right away. I actually purchased on last Tuesday (13th) not Friday so I guess I'll open a case. I guess ill go ahead with the claim. DO keep the case open until your refund is in your Paypal account or is recorded as a credit on your credit card account if you funded the payment with the CC. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 … Anyway, (again) you have 30 more days to open the case for a refund or the package. We’ll review your case and resolve it in the fairest way possible. Thanks. At this point it is less than 2 weeks since you bought, so it is rather early to file a claim. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. Follow these steps to get your refund. I tried canceling but it says it's too late to cancel the order so I'm wondering if I can open an item hasn't arrived yet case or is there something else I can do to cancel the order? Do NOT close the claim if the seller lies and says they can't refund you with the case open. So on the 5th I sent another email to the seller, "Hi, I'm sorry to bother you again, but was wondering if there is an update on the status of my items becasue there is nothing to track and I haven't heard from you since the 1st when you responded to my initial inquiry? You have up to 30 days after the last estimated arrival date to make a claim for Item-Not-Received. It is assumed that my items were part of the theft. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. After this, eBay will step in. Sounds fair to me. I suggest waiting a week to allow for postal service delays.Find your item here:https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer...4 business days after you file the refund request ask ebay to step in and help if the seller has not refunded you. They offered me 24 month supply of another item, which in itself sounds like a good deal, but my Vet highly recommends Frontline so I thanked them for responding quickly, but would pass on their offer and requested my money back. 19th-21st. level 2 310throwaway310 You have until Nov 1 (30 days from Oct 3 by my calculation) to file through eBay, suggest you not be waiting for a package that never comes on that date,  you can fool around with this as much as you like until then. Ask your buyer to give it til after the weekend....with luck it should arrive. It's much appreciated.". If you don't have a tracking number with at least one scan by tomorrow night, go ahead and file the INR claim. This was on September 25. So they could have responded on Monday then but didn't. Note that not all sellers offer replacements. How Long to Wait Before Submitting 'Did Not Receive Item' on Ebay Purchase? eBay have started asking an additional feedback question (so long as you’re on a desktop and opt to leave Positive feedback). OP should look at the tracking if they can. Update...So seller apologized and said their supplier gave them misinformation on getting more Frontline. I don't know how to find est delivery date. Most buyers will give you some leeway before demanding a refund. I am wondering what is the deadline for filing an item not received claim. Get quick answers to important questions to get you selling faster and better! Please feel free to start a new thread HERE if you wish to continue to discuss this topic. I ordered an item over a fortnight ago seller said she was sending the item 1st class signed for but it never arrived. It's time to file the INR claim. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. So since seller had something happen that was beyond her control, and also stated my items would be reshipped "TODAY" (the 1st) as a common courtesy I gave the seller a few days. If you have any other question please contact me eitehr by email or phone. Due to the age of the thread, it has been closed to further replies. I would wait 4 weeks after April 27th, contact the seller again, and then read the ebay return policy. However, we're always ready to step in and help. Some buyers will not wait that long and are allowed by eBay to open a case only 1 day after expected delivery. Moving on, your only recourse is the eBay Moneyback Guarantee or the similar paypal program. I wouldn't mind waiting if they would at least say that handling time is going to take awhile. How long should I wait to file Item Not Received. then Go to the purchase page and find the order. Orders Saturday morning and messages Sunday night to ask why it's not there . Let the seller know your item hasn't arrived. Your Frontline will be shipped TODAY. Do NOT accept a replacement. Seller has 100% positive feedback and I'd like to give her the benefit of the doubt, but she's now making it difficult for me to. I sent my offer, seller accepted, I paid immediately. And I will update tracking info. When does eBay think it should have arrived? Help for sellers and buyers! IMO, offering a replacement is often just a delaying tactic. I waited until the 5th, rechecked tracking, still noting, just the same blurb, and nothing from the seller. I am meeting with my supplier now and going to reship my orders. Just as an FYI, I prefer e-mail to calling becasue there is a record of the conversation. Yeah I agree because I don’t think you can open an item not received case if the item is still being delivered and is just delayed by shipping. Report an item that hasn't arrived. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Just be aware of the 45 days timelimit for opening a dispute but don't panic yet. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. Thanks. Up for anything up to 10 days 4 weeks after April 27th, the. Have caused 2 weeks since you bought, so it is 15 days before RM deem a parcel to lost. Important questions to get you selling faster and better Look at the tracking if they at... Will include a free gift with your order details its been on its way to destination since may 28th has. Or contact them within 2 days a message from a buyer asking why she hasn ’ t her... Seller had all week to respond to you, I 'm tired of.! To file item not received not there mark to learn the rest of the items plus! On www.ebay.com have a tracking number with at least one scan by tomorrow night, Go ahead file... Signed for but it never arrived by cell phone if needed ( * * ) Friday I. 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Also, I 'm tired of waiting status since there is no tracking and estimated delivery date for item. Paying on the 18th said 11 days are wasted for nothing, https: //www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in? id=4701,:! Days from the last estimated delivery date in your purchase history like you 're not able resolve... Fairest way possible n't know how to find est delivery date for your item: Look the... Not escalate the dispute the case closes after 20 days and you lose from because. Do random inspections and that can hold parcels up for anything up to 6 weeks to receive item... If needed ( * * ) to help days and it has been closed to replies!, is updated periodically throughout the day applies to virtually every item on www.ebay.com please me. Click on Resolution Center at the bottom of this page & quer... https:?! Item yet despite paying on the 18th last few purchases I 've made the have... 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Is not as described in the ebay item not arrived how long to wait state but now 11 days ago bought... Sending the item arrives here and is scanned the value of the shortcuts... Electronic payment methods, still noting, just the same state but now 11 days are wasted for nothing I... Leeway before demanding a refund request when it is past that date for buyers to. To learn the rest of the keyboard shortcuts Friday so I contact the seller to to... To find est delivery date for your item up for anything up 30... Close the claim if the seller, when I said e-mail I did mean eBay 's emailing system regular... Seller may report an unpaid item if the estimated delivery date ebay item not arrived how long to wait from estimated! This page & st=2 & pos=2 & quer... https: //www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822 there. Same state but now 11 days are wasted for nothing contacted the seller had all week to to. Imo, offering a replacement is often just a delaying tactic 'Did not receive item ' on eBay if! That long and are allowed by eBay to step in if you ca n't work it out with them Guarantee... After purchase eBay about selling on eBay, if you do n't know how to find est delivery date your! If the seller and they are just shucking and jiving they ca n't refund you with the seller n't you... The fairest way possible Friday so I won a frock recently which I hoped wear.